Frequently Asked Questions
Everything you need to know about bringing Narwal into your home.
What is the typical shipping timeframe for Narwal products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home appliances?
We offer a 30-day risk-free trial. If you are not completely satisfied with your Narwal product, you can return it within 30 days of delivery for a full refund, provided it is in its original packaging.
Do Narwal products come with a warranty?
Yes, all Narwal robots and accessories are covered by a 1-year limited warranty that protects against manufacturing defects and hardware malfunctions under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help make your home upgrades more affordable.
Can I use Narwal products on different floor types?
Absolutely. Our intelligent cleaning systems are designed to transition seamlessly between hardwood, tile, laminate, and low-pile carpets.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.